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Review Test Chapter 17 – Other Workplace Productivity Systems Instructions| | * Question 1 1 out of 1 points | | | On-demand copying best describesAnswer | | | | | Selected Answer:|  c. decentralized copying. | | | | | * Question 2 1 out of 1 points | | | Duplex scanning allows both sides of a two-sided document to be scanned in a single pass. Answer | | | | | Selected Answer: |  True| | | | | * Question 3 1 out of 1 points | | | Two examples of special features you can have installed on phone systems are automatic callback and speed calling.

Answer | | | | | Selected Answer: |  True| | | | | * Question 4 1 out of 1 points | | | The financial condition of a business at a particular time can be found in theAnswer | | | | | Selected Answer:|  b. balance sheet. | | | | | * Question 5 1 out of 1 points | | | Users of copier systems generally prefer the decentralized approach because it is more convenient to have on-demand copying. Answer | | | | | Selected Answer: |  True| | | | | * Question 6 1 out of 1 points | | The best long-term option for reliable document imaging storage and the one that can be accessed thousands of times is calledAnswer | | | | | Selected Answer:|  d. DVDs. | | | | | * Question 7 1 out of 1 points | | | Voice mail options enable phone systems to answer and route calls, direct inquiries, record messages, and provide general information to customers and vendors. Answer | | | | | Selected Answer: |  True| | | | | * Question 8 1 out of 1 points | | | Registered mail, express overnight, and certified mail describe some services offered byAnswer | | | | | Selected Answer:|  b. he U. S. Postal Service. | | | | | * Question 9 1 out of 1 points | | | Phone companies find it an irritation to offer numerous business services to the customer. Answer | | | | | Selected Answer: |  False| | | | | * Question 10 1 out of 1 points | | | Document imaging is the conversion of paper documents into electronic images on your computer. Answer | | | | | Selected Answer: |  True| | | | | * Question 11 1 out of 1 points | | | Fax machines have replaced the U. S. Postal Service. Answer | | | | | Selected Answer: |  False| | | | | * Question 12 out of 1 points | | | If you spend a lot of time providing the same information to many callers, you should not consider installing voice mail. Answer | | | | | Selected Answer: |  False| | | | | * Question 13 1 out of 1 points | | | Centralized copy centers can save organizations money by limiting the number of individual copiers needed and by reducing per-copy costs. Answer | | | | | Selected Answer: |  True| | | | | * Question 14 1 out of 1 points | | | One of the most important skills in document management is to classify documents and records correctly.

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Answer | | | | | Selected Answer: |  True| | | | | * Question 15 1 out of 1 points | | | Microimage technology takes the form ofAnswer | | | | | Selected Answer:|  a. microfilm and microfiche. | | | | | * Question 16 1 out of 1 points | | | Vital, important, useful, and nonessential describeAnswer | | | | | Selected Answer:|  d. classifications for documents. | | | | | * Question 17 1 out of 1 points | | | Procedures must be established for types of records to be kept and for the timely destruction of obsolete records. Answer | | | | | Selected Answer: |  True| | | | * Question 18 1 out of 1 points | | | In addition to computers, other office productivity systems includeAnswer | | | | | Selected Answer:|  d. all of the above. | | | | | * Question 19 1 out of 1 points | | | One method of copier control in organizations is to assign numbers to users that they will key in every time they use the copier. Answer | | | | | Selected Answer: |  True| | | | | * Question 20 1 out of 1 points | | | Improper records maintenance and destruction can create severe legal problems for a business.

Answer | | | | | Selected Answer: |  True| | | | | * Question 21 1 out of 1 points | | | The control, retention, and security of records and files is calledAnswer | | | | | Selected Answer:|  c. document management. | | | | | * Question 22 1 out of 1 points | | | Document management is more important to organizations today than before, because business now demands that information be made available in a matter of seconds, rather than hours. Answer | | | | | Selected Answer: |  True| | | | | * Question 23 1 out of 1 points | | A summary of all income and expenses for a certain time period can be found in theAnswer | | | | | Selected Answer:|  d. income statement. | | | | | * Question 24 1 out of 1 points | | | Federal Express and United Parcel Service are commercial delivery services that many businesses use. Answer | | | | | Selected Answer: |  True| | | | | * Question 25 1 out of 1 points | | | Recording, classifying, and summarizing financial information describesAnswer | | | | | Selected Answer:|  a. the accounting cycle. | | | | | Tuesday, October 11, 2011 8:12:32 PM EDT OK

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