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1. Identify the range of needs that Lisa may require help or support with. Identify the key knowledge, skills, values and personal characteristics that a practitioner would need, in order to provide effective guidance for Lisa. Lisa has a range of problems that she will require help or support with including; educational, social, behavioural, personal health and family (see following page for Lisa’s ‘Needs Assessment’). Her problems are already becoming barriers to learning and attainment in education.

Other problems related to education or future employment that are highlighted in the case study are to do with a lack of participation, Lisa is late to school often and also has some unauthorised absences. It is suggested that these absences may be due to her involvement with an older group of girls, with whom she has consequently become involved in drugs and crime (mainly shoplifting, which she is on a final warning for). Lateness may be caused by the caring role she has been given by her family, dropping off and picking up her primary aged sisters from school.

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It seems she has a poor family relationship and does not get on with her stepfather, her real father died two years ago from a drug overdose. She may possibly have lots of emotional issues from this. This could also indicate drug use in her family? Her self-esteem is possibly low and she has said that getting a job may cause more arguments at home as she will not be able to help her mum out. There is no evidence of any out of school achievement, such as sport or hobbies, this may contribute to Lisa’s lack of self-esteem of feeling of worth.

She may be associating with the older girls for attention and has possibly become involved in crime and drugs due to peer pressure. There is no evidence of any Income, Housing or Physical Health problems. The main critical problems that the practitioner would need to be able to help or support Lisa with now are:  Drugs Issues  Crime- mainly shoplifting Poor school attendance Which may all be linked to peer pressure and a lack of self-image/worth or motivation.

There are also critical issues associated with her family relationships; the arguments with her stepfather and feeling that she must continue caring for her younger siblings (and ‘helping her mum out’) to avoid causing any more friction at home. The practitioner (possibly a Connexions Personal Adviser) must have the following characteristics in order to provide effective guidance for Lisa:  Firstly the practitioner must have knowledge of Lisa’s needs, doing an assessment profile diagram (like the one above) will help with this.

Heron (2001) believes that all practitioners must have at their heart a supportive attitude before any intervention with Lisa will be helpful. He also thinks that practitioners must be fully in touch with their own emotions, in order that their own past experience does not distort attempts to help.  They must have knowledge of various theories, such as, Kolb’s (1984) Learning cycle work and other learning styles, this will help understand why or how Lisa is disengaging with learning (possibly as academic learning styles do not suit her).

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